The wire guy’s techniques: Technician saying to your job for moments Warner cable tv was telling all on Reddit

The wire guy’s techniques: Technician saying to your job for moments Warner cable tv was telling all on Reddit

People proclaiming to be a Time Warner cable tv professional is definitely spilling keys on Reddit.

Opportunity Warner Cable, the second-largest vendor of television and internet service in america, told Quartz that it’s looking at the posts. “We’re cannot check if the guy is really an existing or past employees,” a spokesman mentioned.

Reddit cellphone owner cableguy_the established an “Ask me personally things” (AMA) line, placing pictures of his or her identification banner and consistent as purported proof of his own career. His answers to the questions coming in are really candid. Below are a few features (typos saved).

On Comcast’s pending obtain of one’s time Warner cable tv:

You want the merger considering that the newest crowd in control may worst type of recently record. Many obtaining shot caused by extremely hard metrics. All energy continues for support associates and stripped-down from the people that really check out the properties and deal with damage . It’s in pretty bad shape and so the team is being powered like stool IMHO [in our humble advice].

In the anxiety between professionals and client service reps:

Yea support service representatives and specialists were fighting a battle that no body considers. You hate these people, these people dislike people. They inform subscribers the problem is the apparatus if it rarely are. We all tell users to simply overlook exactly what the dude in the telephone states because most likely great, he’s got never bound a property, put a drop or fixed wire.

On what’s actually completely wrong with all your relationship:

Don’t believe 50per cent of what is the agent regarding the phone informs you of. Just set up the tech. Just let him run. He’s carried this out prior to. The associate merely suggestions cell phones. It’s rarely the gear evoking the problem.

To the trick for you to get more effective services:

Once a technical happens ,ask for his supervisors amount. Make sure he understands it isn’t to burn him or her but to elevate something. He could call their sup to make sure the cool but which will help.

On what’s avoiding faster online grab velocities:

Truly, fundamental analogue cable tv. It takes upwards sooo a lot of data transfer . 1 channel per consistency vs bonding a number of frequencies to provide 8 networks for a downstream and 4 for an upstream . Once we go 100per cent digital tv.. Internet will have more quickly. Also congestion. If you are living around a college it is any outcome . Grandma might use the lady 15 meg for email and scanning but young Johnny school teen slurps down the bandwidth in your community utilizing netflix and torrenting and playing. But the two pay the same. IMHO what would correct this is capping records and giving anybody uncapped travel.

On exactly why splitting the cable hookup is definitely a terrible idea:

Adding a splitter just to attenuate the indicate certainly dumb most of us actually have situations also known as attenuators that this without putting needless splitter. However it’s correct that too much indication is as negative as deficiency of we call that distortion

On whether this Reddit AMA will surely cost him or her his or her task:

I may end up being shot subject to whom catches me. I might buy an additional benefit its so difficult to inform with all the method this company is presently prepared.

As to how Wi-Fi signal are actually unreliable, and may generally be vanquished by doors and rooms:

Yes very true. Plaster walls specifically.Solid hardwood opportunities, inside a basement whenever the device belongs to the second floors or vice versa. Wi-fi try a fickle beast.

On the “broken” cable modem:

Yea I listen to this plenty. I might state in confirmed yr I would say 5% from the modems We swapped happened to be in fact defective. Most people manage some pup and pony tv series and simply swap it anyhow. The issue is more often than not perhaps not tools related. Modems either services or they don’t. There’s hence very little around. Simply simple systems. You will find program clients utilizing my own personal computer anything doing work perfectly, then shift back once again to her tools and things goes to shit. These people continue to demand another modem..Its insanity.

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